At Axesnhorns, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our policy below to see how we can assist you.
- No Returns for Special Engraved Products All special engraved or personalized items are final sale. Due to the customization involved, these products are non-returnable and non-refundable, except in cases of defects or damage upon arrival.
- 30-Day Return Policy on Defective Items If you receive a defective item, we offer a 30-day return policy. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will arrange a replacement or a refund, depending on your preference.
To qualify for a return, items must be unused, in the same condition you received them, and in their original packaging.
Return requests must be initiated within 30 days of receiving your order.
We may require photos or videos of the defective item for verification.
- Non-Returnable Items
In addition to special engraved products, the following items are also
non-returnable:
Gift cards
Digital downloads
- How to Initiate a Return
To start a return, please contact us at [Your Email Address] with your order number and details of the issue. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.
- Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
- Exchanges
If you need to exchange an item due to a defect, please follow the return process above. We will ship the replacement item at no additional cost once the original item is received.
- Shipping Costs
Please note that shipping costs for non-defective returns are non-refundable. If you receive a refund for a defective item, the cost of return shipping will be covered by us.
Thank you for shopping at Axesnhorns. We appreciate your business and look forward to serving you again!
